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Custom Color Set
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66,637 Verified Client Reviews |
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I’m not a blondeThe color consultant talked me into going lighter, but it’s too blond and did not cover my roots very well 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not impressedThough my hair feels softer and appears a bit lighter, the color I used did not cover my grey hairs. Also my roots turned an orangey shade which I did not expect or like. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Different colorsThe color on my roots is a vibrant deep red like I wanted but the color I got for my ends was more brown. I would have liked it more if my whole head was the color of my roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNiki- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Does not cover gray.Please review my notes that I sent. I do not want any new orders. I want a refund. No-one has yet to follow up as stated in your response. Substandard customer service. I had a horrible experience with my first color order - no one called me, now I get an email that my next shipment is on the way; Unacceptable. The color did not cover my blonde highlighted, no gray coverage. I sent in pictures, no one has followed up. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyIt made my hair darker they I wanted. Can I cancel my subscription ? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRona- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Burnt my scalpThe dye was so intense it burnt my scalp, followed all directions and after all was said and done didn’t change the color of my hair much at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGarrett- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
EghI tried eSalon several years ago and didn't love it. Tried it again recently after seeing many people i know give great reviews. I was wrong and should have trusted my gut. Still smells very highly of ammonia. I couldn't breathe when I was rinsing it out. It was THAT bad. It was very drippy. I'm pretty good at not making a mess but it's nearly impossible with this stuff. Then the color. It was disappointing and not remotely close to what I wanted. What I wanted was a rich red. What I got what a pooh brown. I won't be getting this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsApril- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
OMG 😱I wanted Milk Chocolate and got Black as Elvira! It’s awful and I’m stuck with it until a salon opens so I can have it fixed! I’m sad I did this to myself! I never learn😞 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great coverage for meThe color was pretty but the coverage was just not good for me. Plus there were no brushes included or cap. It just wasn’t for me I guess 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right! |
Bottles are bustedI can not tell you how much I like or dislike my new color since the box I received has 2 busted bottles of color in it... I wish I could post a photo of the mess I am looking at!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |