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Custom Color Set
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66,637 Verified Client Reviews |
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Doesn't cover gray hairI wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Completely the wrong colourMy ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, horrible productI gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorThe color seems to have changed or something. The last 3 times I have used the seal on color it has come out within a week or two. I tried Sally Beuty supply and it lasted me 6 weeks without color fade 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
HorribleTerrible. One color for my roots and another for my ends. My hair looks horrible. Never again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsApril- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I need a refund ASAPThis color should not have been sent to me. Please refund. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey wellThe color was rich with the hair it did color It did not cover my grey like it should have I’m going to try it again because I did reach out to them to let know and if we could change something I do love the color and the look it’s so so pretty 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour was much too light and orangeyI had tried eSalon years ago and found the colour did not cover my grey and was too light. Tried it again last week and found I had similar results. My grey did not cover well and the colour is much too light and has an organgey shade, rather than the dark brown I was expecting. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Dark brown was blackDark brown color I had used several years ago was black. Also, my scalp burned with application, and trying to self apply with the squeeze tube was so difficult that it was hilarious. Which I could buy the brush and bowl, but they’re out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I am not happy with the directions for this color set.I asked for the colorist to change my haircolor by lightening it two shades lighter. I received no communication regarding this change until I was informed by order was being shipped. Then upon receiving the color, the directions told me to dye my new growth and keep dying it over time until it is all the desired color. This is unacceptable to me. I have shoulder length hair, and I don't want to wait two years for my hair to be a new color. I don't appreciate the lack of communication and the methodology recommended. I thought eSalon was better than this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy-We’re so sorry to hear that you were disappointed by your personalized instructions. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |