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Custom Color Set
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66,637 Verified Client Reviews |
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DisappointedI had my first purchased last October ‘24 and it didn’t work to my hair and i still have some color left. I was shocked when i checked in my email i had ordered notification last December 8, 2024. I directly contacted customer service in the same day just a couple of minutes difference to report the issue. Jackelyn who reply me after a day and said the item is already ship (how come??) just received the notification and ship already!!! She adviced me to wait my ordered to arrived and return the item in order to get a refund and i will pay the shipping. I am charged 2x of shipping. I am very very disappointed of the item as well their responsed of my issued. Once i will received my refund.. i will never never order again. Never!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ayesha! We apologize for any misunderstanding with your Color Plan, and service. Please check your emails, we got back to you to help you further. |
Not the right colorI wish you could talk with someone about your purchase. It takes a long time to get a response via email. The color is good quality but hard to get the color you are looking for. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Won't use againChose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We are sorry to hear your color turned out different from what you expected, and your hair felt damaged. Please check your emails, we got back to you to help you further. |
Great color - dries hairI love the color! However, even after following all your instructions and using your provided shampoo and conditioner, my hair was very dry and had a lot of split ends after coloring. I would love if a “extra conditioning” conditioner was included. 1 of 1 people found this review helpful. Did you? |
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It i s colorMy hair has had to have color from the drug store each time to fix it. I'm not satisfied at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the color!Thank you to colorist Mindy for a beautiful job covering my gray roots and adding low light definition to my blond curls. I love it! 3 of 3 people found this review helpful. Did you? |
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Wrong colorI specifically said NO red and it’s what this is. I have a few boxes stored up so I’m cancelling for now 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Diane, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop onFantastic colour perfect very happy product custom made just for me live love love it 1 of 1 people found this review helpful. Did you? |
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ColorI live the color 0 of 0 people found this review helpful. Did you? |
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Not impressedJust not impressed. I’ve tried it twice now with same result. Not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |