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Custom Color Set
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66,637 Verified Client Reviews |
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Not happyColor didn't take . I followed the instructions and left it on as long as it said . 3 days later I could see my grays. I like how it's not harsh on my hair . But the coverage 👎🏻 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
easy to do but color wrongbased on my photo, the color I chose was changed to dark blonde which is too light for me. Using the product was easy and it worked well, but I wish I'd gotten the color I chose 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never said expedited shipping wasn't rushedLooking at 8days wit rush shipment before my package arrives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI colored my hair today with this product and it didn’t have any affect on my hair what so ever. I was super excited to try this and ended up being super disappointed after spending the time and money on this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Where’s my hair?I had ordered from eSalon about 2yrs ahí and cancelled my orders after using it three times. This year during this COVID-19 pandemic, I was browsing on my Facebook and happen to come across the product again, so I said “hey this seems like a good idea “, forgetting the reason why I cancelled it the first time. Wel I remember now. When I started using these hair colors, my hair started falling out and thinning. Now it’s happening again! Omg 😱 I can’t believe this! My hair was growing and thickening prior to dying it with eSalon, and now look at my picture! God please restore my healthy hair🙏 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not at all like 1st ShipmentWhy would you send Half the color used on First kit. Very disappointed. I should not have thrown out brushes?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Brenda - We apologize for any confusion with our second order. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorDidn’t like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorFollowed the instructions and some how ended up with light pink streaks in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Scalp burnsI've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
color too darkStill the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMyriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |