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Custom Color Set
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66,637 Verified Client Reviews |
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3rd time correcting - my hair is greenI really had high Hope's. I started with level 10 and asked to put some color back in. They sent me a filler and dark blonde, once processed my hair had a reddish, greenish tinted. I called, customer service was fantastic btw, but it took a whole 7 days to get "corrective" color. Processed this morning and now the green tint is more pronounced. And I can't speak to anyone in customer service until Monday. NOT HAPPY. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJudie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
good colour but too strongI had some broken hair because it was too strong , the colour itself looked nice. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNataly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RedishFor the first time in years i did my root again, read all the reviews and i was worried of color being darker but unfortunately, it was in the redish tones.. which i don’t mind but not what i was looking with my highlights:( wont order again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlejandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Faded quicklyI’ve always had good luck in the past with my color choice, I received this order, I love the color knowing it would fade out a little but it has faded out a lot and left me with visible grays in a few short weeks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaryDean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not sureDisappointed in that it did not cover all my gray. Hair that it did cover, the color was beautiful, perfect match. Hair feels great. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLucia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NEVER RECEIVED, CHARGED FOR ITNEVER RECEIVED THE ORDER, CHARGED MY BANK CARD FOR IT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This was worse than any box colour i have ever used.I would not use this again, it has left a green tinge on my hair, definately nothing like a salon colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nothing like I expectedDespite describing how my hair is and the colour I wanted, including photos, the 'intense red' is a dark mahogany and I'll have to strip this and redo. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleI have been dying my own hair for years. I thought I would give this a try to see if it is any better than drugstore brands. My hair is medium brown and I lighten it to a light brown color. My only note to "my colorist" was "No red please". Well, I just finished dying my hair and it is now a medium brown auburn color. Too dark and a lot of red. I am very upset! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI asked for more burgundy, like their pearl violet and got ash brown instead. My hair was fully grey and the color didn’t take in the front. The color is not what I wear. Disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |