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Custom Color Set
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66,637 Verified Client Reviews |
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Did not take to my roots.Hello, I truly hate having to give a somewhat bad review. My husband had gotten me this set for my birthday last year and I loved it. So when I ordered it again I was hoping for the same results. Sadly it didn't happen. My ends turned out ok. But my roots look horrible. It took in some places not all. It's very blotchy. I've been coloring my own hair red for over 20 yrs. So I feel I know what I'm doing. I don't know if I chose a color to light or didn't have enough. But I followed step by step instructions. Maybe I needed a darker base. Light to medium brown to give me that dark red I was hoping for. Otherwise my roots the product is wonderful,. I'm sorry I do love eSalon. Just need to try a darker color?! May u all have a safe and wonderful day! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CoverageDid not thoroughly cover my grays. Color not quite what I was hoping to get out of it. No-one ever contacted to see if color should be tweaked based on what the "quiz" recommends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadesSeems the color fades after a week or two to a lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very disappointedI was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatDidnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DO NOT BUYThis is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDemi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkAbsolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorUsually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not better than what you buy from the storeI’ve requested a medium blond with an ash tone as this is my natural colour and tone and the result on fully grown roots is a medium honeycomb reddish blonde. It’s the worst colour shade I’ve ever had. It is also very harsh for the scalp. Ive lost a fistful of hair in the shower. I’m not recommending buying your hair colour from eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked the kit, but it didn't cover my grayI had indicated in my order that I had dye-resistant grays and needed an "N" base. No one ever reached out or responded. I just colored my hair and sure enough - the grey is still there. Couldn't find anywhere on the site to reach out to customer service, so I'm posting here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |