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Custom Color Set
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66,655 Verified Client Reviews |
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RootsI am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Change hair colorI was happy with my hair color but would prefer it to be darker like a deep purple if possible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey CoverageThe color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorOrdered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatColor is darker than I expected and did not color my greys at all. Smell of product is super strong and made my eyes water. Made my hair feel like straw and lost alot when rinsing out color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unhappy With ResultsMy color was no where near the desired look. Hard to imagine since I wanted to go from rooted platinum to ashy light brown. Hair is light and certainly not ashy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for color changeI asked to have my color changed. No one replied now I'm sitting on two shipments I dont need. And you just nilled me for another 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCerra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happy with the result. My roots ended up much different from the roots.I thought to have one separate formula for the roots and another for the ends would work better, but I'm disappointed with the results. It' s not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sureIt didn't cover the grays around my face and top of my head. Maybe the color was too light? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad experience for meI specifically asked for something to tone down the red in my hair and the color that I got left a lot of brassiness. The included instructions of adding the leftover hair color to your hair in the shower left my shower a brown dyed mess. My hair is dry and the color is not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |