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Custom Color Set
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66,655 Verified Client Reviews |
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eSalon ColorColor turned hair orange. awful. Only did the roots, per instructions on non-color treated hair and result is orange. Disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Strong ChemicalVery strong chemical odor. Why would you want to put that on your hair? It burned my nostrils and made me dizzy when I smelled of it. I use Argan color from Sally and have been happy with it. Plus they put me on auto-ship which I was not aware of so now I have to take the time to go to the P>O. and send it back before I can get a refund. It is also more expensive than Sally colors which are excellent. I just thought I would give it a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharolette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did absolutely nothing but make my hair yellowI have naturally dark blonde hair and wanted it to be lightened to a light blonde color so I ordered the custom hair color kit. Was pretty easy to apply and use, but was extremely confusing on what it was and what it would do to my hair. Followed all the instructions and let air dry only to realize my hair was extremely yellow and not one shade lighter. Do not buy if you want to go lighter, it does not work. If I ever want to go darker however, I may look into it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I cannot even explain what kind of dirt brown color they sent me!I ordered a golden blonde balayage for my dark auburn hair, not only did my color turn out DARKER than before but I got an all over color kit not the balayage kit that I wanted. My hair became dry and damaged and the color is 100% not what I ordered. I don't know what kind of amateurs are formulating this color, but please don't waste your time, money, and your precious hair health on a product that DOES NOT DO EVEN THE SIMPLEST DYE JOBS. I would leave 0 stars if I could :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrinity - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at allllll the color I asked for.I’m now stuck with a very dark brown and I have no idea how to lift it. Awful experience. I’ve been coloring my hair for 30 years. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStaci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorI adjusted my color from dark brown to medium brown but the medium brown color came out exactly as the dark brown color. My husband actually said to me "How come you dyed your hair the same color? I thought you said it was too dark?" I'm hoping that eSalon can fix this and send me a different lighter brown because this medium brown is way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair orangeWhat a disaster. I followed every instruction to the T and when I was done my roots were a gross rust/orange color. I’ve used many different at home hair colors, including Esalon preciously, in between salon visits and I have NEVER had my hair turn this color. Just terrible. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wantedI ordered this color to make my hair lighter and even put that in the notes for my stylist. This color made my hair even darker which is exactly want I didn’t want. When I called for help, they didn’t know what to do about it. Very irritating. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommend!Honest review from a woman that has been doing most of my own hair coloring at home since the age of 14. —> The package arrived very timely and in a pretty box set. A+ for presentation! However, I am NOT happy with the product at all! F for the remainder of the review! The color was supposed to be darkest brown, which is the color I have been using on my hair for a long time now. Prior to coloring, I had about 2-2 1/2 inches of growth, which you can still sort of see and my roots look like a slightly lighter shade of brown. Also, it did not cover all my gray. Gray coverage has never been an issue for me and I have used many brands of hair color over the years. I had a friend that does hair help me apply the product. Her response to the strong smell of the dye liquid should have been enough for me to change my mind when she said that this is dollar store quality and it was bad for my hair. The dye liquid had an extremely strong odor! My hair is pretty tough when it comes to color and I wanted to know what the end results were going to be, so I proceeded with the application. My ends, which my friend trimmed prior to coloring feel dry and rough as if she did nothing. This product did exactly what my friend said it would. I will not be purchasing this product again and I hope this review encourages the company to improve the product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not cover enough gray.Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |