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Custom Color Set
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66,637 Verified Client Reviews |
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Turned my hair orangeWhat a disaster. I followed every instruction to the T and when I was done my roots were a gross rust/orange color. I’ve used many different at home hair colors, including Esalon preciously, in between salon visits and I have NEVER had my hair turn this color. Just terrible. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wantedI ordered this color to make my hair lighter and even put that in the notes for my stylist. This color made my hair even darker which is exactly want I didn’t want. When I called for help, they didn’t know what to do about it. Very irritating. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not recommend!Honest review from a woman that has been doing most of my own hair coloring at home since the age of 14. —> The package arrived very timely and in a pretty box set. A+ for presentation! However, I am NOT happy with the product at all! F for the remainder of the review! The color was supposed to be darkest brown, which is the color I have been using on my hair for a long time now. Prior to coloring, I had about 2-2 1/2 inches of growth, which you can still sort of see and my roots look like a slightly lighter shade of brown. Also, it did not cover all my gray. Gray coverage has never been an issue for me and I have used many brands of hair color over the years. I had a friend that does hair help me apply the product. Her response to the strong smell of the dye liquid should have been enough for me to change my mind when she said that this is dollar store quality and it was bad for my hair. The dye liquid had an extremely strong odor! My hair is pretty tough when it comes to color and I wanted to know what the end results were going to be, so I proceeded with the application. My ends, which my friend trimmed prior to coloring feel dry and rough as if she did nothing. This product did exactly what my friend said it would. I will not be purchasing this product again and I hope this review encourages the company to improve the product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not cover enough gray.Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair color is not rightHi, I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise. Nina 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray showinsAfter 3 weeks of coloring my grays are showing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RootsI am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Change hair colorI was happy with my hair color but would prefer it to be darker like a deep purple if possible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey CoverageThe color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorOrdered for the 2nd time first time was a reduced price and free shipping. 2nd time the price doubled plus shipping charges the color was horrible and lasted 2 weeks. My hair color is very brassy and not good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |