|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Arrived damaged & unusable - no response to email request for replacementpackage arrived damaged on Sunday. Product had leaked. damaged order link on website not working. Sent email Monday; still no response. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was good but I’m afraid to do the highlightsI would like to have a back up box of color just in case I screw up the highlights 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - We have reached out to you via email to see what we can do about heping you with this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the products that will suit your needs. Keep an eye on your inbox for more details. |
No coverageMade my hair brittle sorry. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLakeisha - We’re very sorry to hear that you were so disappointed with your Custom Color -- and we appreciate your candor. Our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Was not as light as I thought it would beI do love your product but I don't know this time around it did not come out I need a bright red and if that's not what I ordered the first time that it was my fault but I really would like a bright red 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Did not cover graysI am very unhappy. The color did not cover the grays at my roots. And the color is not at all what I hoped for/ thought I had requested. I asked for something a little more red/golden. It is very brown. No one contacted me to discuss my color, as I was expecting based on what you claim you do. Not money well spent. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI wanted light brown, it’s dark brown! I wanted NO red, and it has lots of red undertones. I’m so disappointed. It’s the first time I’ve ever colored my own hair and now I have this dark reddish brown color that I’m so disappointed with. What can you do? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Charged but not receivedI got the initial product but continued to get charged and never received any more product. I never received any refund for the products that I paid for and never received either. I can't give them any kind of product review when I can't even get the product! I cancelled it out, chalked it up to a big fat loss and wrote a bad review. Plus, I'll be sure to tell my friends not to waste their money on this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t do anythingI have red hair. I wanted to go blonde. When asked if I wanted to send a note to my colorist, I wrote that in there. That I have naturally red hair that I wanted lightened to blonde so I could eventually go pink. When sent my items I was excited but I left the coloring on for an hour and it did nothing. When I emailed to let them know, I was told my colorist said I’d need to go into a salon and they couldn’t help with red to blonde. But that they were giving me a free color credit.. what good is a color credit going to do for me if you just said you can’t help me? So I’m out money. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLarissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color too dark.The color was much darker than expected. The color that I received was recommended by eSalon. I chose a lighter color. They said NO 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gloves missing, can’t use the hair color they sentAfter they shipped they sent me an email to say only one pair of gloves was being sent. Too late for me to stop shipping. I understand they want to help emergency workers, but I am on lockdown, a senior citizen, can’t go out to buy gloves, or to get my hair done. I thought Salon would be helpful and easy but I was mistaken. I only used Salon once before when the badly stained gloves could not be reused. I probably will stop using this product for this reason. They are unreliable. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |