|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Not what I wanted but kind of expectedI had reddish/dark blonde hair and have been wanting to lighten it. It didn't turn the blonder shade I wanted and instead made my hair turn orange. I wasn't expecting to be completely blonde, but I was hoping for less orange. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not bad. Not great. Website is annoying.If you want to make changes to your color you either have to wait for your stylist (mine took forever) to make the changes for you OR you can open a new account. Which I am about to do. OR go to madisonreed.com I wanna give ESalon another try but it’s so frustrating. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange TintThe presentation and quality is amazing, unfortunately the color (the most important thing) was very disappointing. My hair is basically orange, not blond. I am happier with my former $7 box that did not color all the grey but I would rather have some grey and a better color. I really wanted this to work but this color was my biggest fear. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDonald - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my grey hairI was disappointed with product. It did not cover my gray hair fully like it said it would. The conditioner packet was not enough for long hair. The hair color product had a very intense smell. I was not impressed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange rootsI was very disappointed in this last custom color set. My roots came out copper to orange in color which was a shock. It has only been a week and a half since I colored my hair and already the grey is back. I will give this one more try but thinking about cancelling future orders. Having orange roots is not the look I was going for. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all what I expectedI spent 20 min filling out a profile with what my current hair color is and what my hair goals are with multiple pictures and it seems that it was either ignored or not looked at at all. The color I received wasn’t bad, but it doesn’t match what my hair color is currently. I mentioned in my goal/profile that my hair color is rose gold and fading, so I need root touch up for the regrowth but also color for the rest of my hair since the color I have is faded and needs a touch up. I received a “root touch up” kit and was pretty upset about the fact that it was only for my roots at first, since it was clear that my profile was not read at all. But I thought that if the color matched the rest of my hair, atleast I will be able to look a little better with my roots not a completely different color to the rest of my hair. But when I did the strand test, the root color and my current color did not match at all. I also did not get enough color to completely change my hair color. Now I have color I paid for and can’t use and still need to get something for my roots. In my opinion, this is definitely not personalized service and filling out any “goals” or taking pictures is a complete waste of time. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaegan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This color made my hair darker vs. lighter.Wrong color and my hair turned strawberry brown. I hate my hair. please cancel 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still no productI understand that you are very busy. But this was ordered around April 23 there are lots of very busy companies yours is the only one that has taken so long for a product. When I go to track it I’m given no information at all. Very disappointed with your quality of service and delivery...I tried to send this message privately but the provided contact information wouldn’t allow me to submit. Adding further to my frustration and dissatisfaction 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCyndy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Arrived damaged & unusable - no response to email request for replacementpackage arrived damaged on Sunday. Product had leaked. damaged order link on website not working. Sent email Monday; still no response. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was good but I’m afraid to do the highlightsI would like to have a back up box of color just in case I screw up the highlights 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - We have reached out to you via email to see what we can do about heping you with this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the products that will suit your needs. Keep an eye on your inbox for more details. |