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Custom Color Set
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66,655 Verified Client Reviews |
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Disappointed!My roots and the few grays I have did not hold any of the color, went right back to my natural color. My highlights did take but not what I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorinne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
TerribleHair color only turned my grey into a different shade than the rest of the my hair so it stood out in a different color. I tried reaching out to get it fixed but after a week I received a email back stating they can’t find my acct to match the email. I canceled but never heard another word from them about a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover grayDid not cover the gray and washed out quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots and ends entirely different colors...First off- this is actually really moisturizing? My hair feels so soft for the first time in awhile. Unfortunately, my roots are a completely different color than my hair! I followed the instructions completely and was excited for the results. However, I think that the formulation for the root color is different than the end formulation. Additionally, the "gold" blonde I chose looks more brassy than gold. Overall, it's a great price, and a nice product, but the color is so so wrong. --- EDIT : They sent me a new formulation with less gold and more "medium blonde". And, it's even worse. My hair has never been more orange and brassy in my life. Desperately trying to find a way to fix it. Really really bummed out. Not going to ask for a new one. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color did not last very long. Went to a strawberry blonde color.I had ordered a darker blonde color and it faded within a couple of days to a strawberry blonde. It's OK and I don't mind the color. Wish it was closer to the color I had originally chose though. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color match and gentleness to hair, but doesn't lastThe process was very clear and easy to understand and use. The color match was great, and I was happy with how my hair felt after coloring it. However, after a few washes the color began to fade and I could see a demarcation as to where the gray roots ended - the color on them was fading quickly. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color Adjustments?The color did not cover my grays and actually lightened my hair. I even sent photos of my hair when I placed this order and asked for a CUSTOM color formulation to match my existing hair color. Contacted ESalon five times and finally received a return email indicating that my colorist would contact me prior to formulating my new color and make the adjustments. Notwithstanding this -- I just received notification that they shipped the same color out without any adjustments! This is ridiculous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoriann - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RubbishReally disappointed. My colour turned out wrong again. Wouldn't recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but roots out again in 2 weeksWhat’s the point. I loved the way it felt after application but roots are visible so fast again that I don’t see the need to use Esalon again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beyond unhappyOrder was sent April 27 and as of may 14 has not arrived. No response from customer service after multiple emails to ask about my order. When I called customer service, they said the order was likely lost. They refused to expedite a replacement. Will have to wait another 14 days to receive. Not impressed with the customer service - falls well below that of other companies I have ordered from - especially given their business is all online. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |