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Custom Color Set
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66,655 Verified Client Reviews |
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Smelly, left hair with weird textureThe mix was waaaayyyyy to smelly. Left my hair with some weird texture. Yes I followed the instructions. Giving and extra star because of convenient packaging and instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYadira- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
HorribleAsked for copper and got a blue blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my roots orange!Updated review: Today I received a reply from customer service and was issued a refund. This is a relief. So I updated my rating from 1 star to 3. You may want to give it a try or not, at least you would receive a refund if you don’t get good results. I would advise though to research on the internet regarding color application specifically for going lighter or darker, because the instructions I received turned out to be a mistake, I don’t think they’re really personalized. My previous review is below. [I answered the quiz truthfully, I followed the instructions, and what do I get, hot roots! Plus no gray coverage, I only have a few grays. I have colored my own hair in the past using boxed color and never had this issue. Very disappointed. Still no reply from customer service. Honestly, I feel scammed. I would advise to carefully consider if you really want to risk it, because you may be better off with boxed color and it’s less expensive.] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does NOT color my white roots at all...Very disappointed. Called my salon during COVID-19 and paid $55 for curbside pickup and got my normal color and it covered ALL of my white roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys stayedPrevious reviews said how good it was on coverage of grey hairs, it didn’t cover mine, it left a block at the roots a lot lighter than my ends, first time I washed my hair, it striped my grey hair and they where back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad HairAfter using it my hair is with a really bad texture. Would like it só be more soft and also a lot of hair loss. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ReviewDries my hair out, and the grey was back in days. Im not sure what or where I went wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeckey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
BrassyMedium blond turned orange on my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ScamDo not order...bad product....even worse customer service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Wrong colorMy hair is the same color as it was before I started maybe a little darker. It was supposed to go lighter. When I was putting it in my hair I could tell that it was going to be darker. This was a waste of my money and I would never use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |