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Custom Color Set
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66,655 Verified Client Reviews |
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Wrong wrong colorI am very disappointed. The product is very good but I got an advice from one of your color experts and he sent me the wrong color. Tooo dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing the brush to applyI had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorNot happy with the color fading so quickly. Even with shampoo for colored hair, no parabans and washing every third day. Color has no staying power. I want to cancel my subscription . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great priceYou get what you pay for. It was toxic smelling or stain your face, but it washed out week in a week and just keeps getting lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShellie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to cancel service on line.You have to call to get it cancelled. Decided to go gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not expecting this.I was expecting a beautiful pearl mahogany and ended up with just a regular dull medium brown and some red roots. I could have achieved this color a lot easier with a box of medium brown from the drugstore. It’s not flattering and isn’t even close to the shade I chose. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly-Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
OrangeMy hair is/was strawberry blond. After using this product, it is now a copper red. NOT the shade I wanted. I have been trying to get a return email from someone to discuss this and have not heard back from anyone. NOT HAPPY. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expected!I have been a blonde for years and always get my color done at a salon. Due to the quarantine, I had to color my own hair. After filling out the style profile and recieving a natural blonde color, my hair is brown and I hate it!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice product but results weren’t amazingI liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushReceived color but brush was missing don’t you get a new one with every order 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |