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Custom Color Set
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66,637 Verified Client Reviews |
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Nice product but results weren’t amazingI liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushReceived color but brush was missing don’t you get a new one with every order 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great packaging, poor colour resultsI was really excited to receive a personalised colour kit, specific to my starting hair shade and desired end result... but, it was such a disappointment! The packaging was lovely, I enjoyed the personalised labels on the bottle, which made it feel that this had been tailored to my requirements exactly. However, despite following the instructions to the letter, the end result was so similar to my original shade that it just isn't noticeable that I've coloured it at all! I had hoped to go several shades lighter, from a mid-brunette to a medium blonde, in reality, I'm now just a more consistent, flat shade of brown. No lovely multi-tonal lightening as promised by the beautiful marketing images, just a pleasant, but monotone brown. I was so ready to love everything about this, but the product has let me down, and I don't think I'll be trying it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarh- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2 starsI was not happy with the product. Did not last more than 3 days. Poor gray coverage. Pain in the rear to apply 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Custom color setIt made my hair more purple then red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DissatisfiedPoor coverage and result 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLouis- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Smelly, left hair with weird textureThe mix was waaaayyyyy to smelly. Left my hair with some weird texture. Yes I followed the instructions. Giving and extra star because of convenient packaging and instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYadira- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
HorribleAsked for copper and got a blue blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my roots orange!Updated review: Today I received a reply from customer service and was issued a refund. This is a relief. So I updated my rating from 1 star to 3. You may want to give it a try or not, at least you would receive a refund if you don’t get good results. I would advise though to research on the internet regarding color application specifically for going lighter or darker, because the instructions I received turned out to be a mistake, I don’t think they’re really personalized. My previous review is below. [I answered the quiz truthfully, I followed the instructions, and what do I get, hot roots! Plus no gray coverage, I only have a few grays. I have colored my own hair in the past using boxed color and never had this issue. Very disappointed. Still no reply from customer service. Honestly, I feel scammed. I would advise to carefully consider if you really want to risk it, because you may be better off with boxed color and it’s less expensive.] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does NOT color my white roots at all...Very disappointed. Called my salon during COVID-19 and paid $55 for curbside pickup and got my normal color and it covered ALL of my white roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |