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Custom Color Set
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66,655 Verified Client Reviews |
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Problem with packsgeProduct arrived with the color portion spilling all over box and inside items. I’ve sent pics. Please credit. Also there was not a brush included. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customizable ColorGood Afternoon- I understand that I was able to notate that I was unhappy with the color from my first order, but when I colored my hair, I was disappointed because my hair looked black rather than dark brown. I followed all of the steps when picking out the personalized color and even washed the color out a few minutes earlier. I felt embarrassed to complain, so I canceled my future orders, but I apparently canceled too late and my order shipped out the next day. I am not sure what to do with the product I currently have, and cannot use being that it is only to color my roots and the rest of my hair has since lightened. Please advise and I thank you for your time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great Color but not for me!Hello eSalon, I only rated this color at 3 because I thought that it was going to be more blonde than copper. I should have known that the copper was going to overtake the blonde on my grey/white hair. It is not your fault that now my hair is intense copper all over with hardly any blonde except slightly around the edges. I don't like it. However, everything else was fine and the entire kit was great. Had I picked the right color for me (maybe a solid blonde) I would have been able to give a 5 rating. I was very impressed with the entire kit, with detailed instructions and all items seemed of high quality. Just so you know, I will color my hair again but, I'll definitely be more careful when choosing a color. See you in 8-10 weeks! Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Color SetColor Set was shipped as a "root only" package and my color did not come out how I expected. Would appreciate help adjusting the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not arrive in a timely manner.Ship dates keeps getting pushed forward. Not a good practice when you’re in the hair color business. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re truly sorry that the shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI was not pleased with the end results. It did not change my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
Still have greys.....The kit and process was easy to understand and use. I am 38 with a few grey hairs throughout and the color did not cover the few that I have, it also did not cover evenly from the top to bottom of my hair. I’ve had better luck with store bought hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrissy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I was shownI had picked the color I wanted a dark auburn with copper highlights. It come out a dark to medium brown with some red highlights....not at all the color I was going for and might have been better off with a boxed product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not even closeI have dark brown hair with highlights and want an all over color. I went med golden brown and it made my hair even darker but also red. Not happy with the results at all.I feel like I would have had better luck with store bought. Now I'll have to go to a salon and spend much more just to color correct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorMy color turned my hair orange, I was disappointed. Also I ordered the kit and the very next day saw that I could get the kit for $10.00. I tried to cancel my order and no one would respond. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLois - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |