|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Triggered hair lossThis is my second time trying this product. Both times, I lost a lot of hair afterwards. Triggered some kind of extreme shedding. I do not recommend for sensitive scalps or thinner hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not customThis bums me out. I have tried countless times to tweak this hair color, but can’t get in touch with anyone. I have e-mailed/submitted questions and gotten no response, other than to say my color (unchanged) is “on the way”. It feels like a waste of time and I feel ignored at this point. This could be a great company if they could work out the kinks and pay attention to their clients. When I tried calling the number provided, I got an automated message saying my call could not be answered at this time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor choiceFollowing every direction, this item did NOT work. It only slightly tinged my hair orange instead of lifting to a medium blonde. I also added it to the bottom fringe of my daughter’s hair for a little fun, with literally no change. I filled out the review sent following my use, with no response from the company, yet they are now sending me emails telling me it’s time to reorder (I’m also listed as no reorder). 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnsley - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not goodMy hair color became very dark. I don’t like it it at all. Please cancel all future shipments. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorMy hair color seemed to fade pretty fast. I’ll be ordering the shampoo it came with cause I really like it so hopefully that will help but I’ll try it a couple of more times before going to something else.. I do however like how it doesn’t bleed when it gets wet. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Took to red. I ask for it not too take to the redPut the color on a little over two weeks ago. I ask for the dye not to take to the red as I explained that my hair tends to pull red. Well it pulled a lot of red. Exactly what asked for it not to do. And the color wes darker than I like. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsReba - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okayColor didn’t take after 40 mins so I have patchy roots. It was too light my mix was. Maybe I’ll try the other online hair color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColourThe colour did not turn out to what I wanted. It also did not cover the grey along the hairline. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSalima - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not happyThis product is not for me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDarhlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorI ordered an auburn color and my hair came out a nasty dark brown. Also my hair was so dried out that I now have split ends. Very disappointed and I will not buy from you again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVirginia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |