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Custom Color Set
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66,689 Verified Client Reviews |
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Hair colorTurns my hair to yellow 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time useOverall, took almost 3 weeks to receive and root coverage was a bit lacking (I followed the directions to a T). I would like to try again to see if next color sets better, and color holds well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Plus HighlightingMy Color has always been great. I tried the highlighting kit and instead of blond highlights they were red. I had to re color. A bit disappointed but over all I only lost time. The gray is gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKam- We're truly sorry that our Light Set (Light copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No improvement in new color kit.My hair is still very reddish/strawberry compared to the lighter blonde I prefer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair turned gray easilyNot happy with my color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Watch out!A one time order is a scam for an auto ship. Never. Again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Too disappointed about the results too black my hairI followed your instructions but I’m really disappointed about the color it turned out too black no good I will not reorder again I though I will be satisfied about the results but a big NO the color that I want to see never came out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiwayway - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Like product. Reordered and haven’t receivedHaven’t received yet. Ordered May 2nd. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is wrong!I followed instructions to a T. My hairvis absolutely AWEFUL. Itz supposed to be blonde, its flipping red/orange/bronze. My husband of 31 years never says anything about my hair. Now EVERYDAY since coloring it hes asked when I can get it fixed. We leave for vacation in week!! I'm mortified! Ps. I've emailed and have gotten no reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeirdre - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong ammoniaThe smell of regret singed my nose and eyes from the moment I mixed this color. While it did a great job covering 30% stubborn grey, my hair smelled like ant poison for a day. I’d like to say the color was worth it, but my fine curly hair was transformed into a reddish brown Brillo pad. I carefully processed 20 min per the directions, left it 5 min in my ends, and although it’s consistent- it’s flat- no dimension or copper red tone at all. Daily conditioner, leave in treatment, and hair oils for a week have barely helped. It’s about to be the most expensive $10 dye job I’ve ever had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance. |