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Custom Color Set
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66,655 Verified Client Reviews |
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Like product. Reordered and haven’t receivedHaven’t received yet. Ordered May 2nd. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is wrong!I followed instructions to a T. My hairvis absolutely AWEFUL. Itz supposed to be blonde, its flipping red/orange/bronze. My husband of 31 years never says anything about my hair. Now EVERYDAY since coloring it hes asked when I can get it fixed. We leave for vacation in week!! I'm mortified! Ps. I've emailed and have gotten no reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeirdre - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong ammoniaThe smell of regret singed my nose and eyes from the moment I mixed this color. While it did a great job covering 30% stubborn grey, my hair smelled like ant poison for a day. I’d like to say the color was worth it, but my fine curly hair was transformed into a reddish brown Brillo pad. I carefully processed 20 min per the directions, left it 5 min in my ends, and although it’s consistent- it’s flat- no dimension or copper red tone at all. Daily conditioner, leave in treatment, and hair oils for a week have barely helped. It’s about to be the most expensive $10 dye job I’ve ever had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance. |
Triggered hair lossThis is my second time trying this product. Both times, I lost a lot of hair afterwards. Triggered some kind of extreme shedding. I do not recommend for sensitive scalps or thinner hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not customThis bums me out. I have tried countless times to tweak this hair color, but can’t get in touch with anyone. I have e-mailed/submitted questions and gotten no response, other than to say my color (unchanged) is “on the way”. It feels like a waste of time and I feel ignored at this point. This could be a great company if they could work out the kinks and pay attention to their clients. When I tried calling the number provided, I got an automated message saying my call could not be answered at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor choiceFollowing every direction, this item did NOT work. It only slightly tinged my hair orange instead of lifting to a medium blonde. I also added it to the bottom fringe of my daughter’s hair for a little fun, with literally no change. I filled out the review sent following my use, with no response from the company, yet they are now sending me emails telling me it’s time to reorder (I’m also listed as no reorder). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnsley - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not goodMy hair color became very dark. I don’t like it it at all. Please cancel all future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorMy hair color seemed to fade pretty fast. I’ll be ordering the shampoo it came with cause I really like it so hopefully that will help but I’ll try it a couple of more times before going to something else.. I do however like how it doesn’t bleed when it gets wet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Took to red. I ask for it not too take to the redPut the color on a little over two weeks ago. I ask for the dye not to take to the red as I explained that my hair tends to pull red. Well it pulled a lot of red. Exactly what asked for it not to do. And the color wes darker than I like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReba - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okayColor didn’t take after 40 mins so I have patchy roots. It was too light my mix was. Maybe I’ll try the other online hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |