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Custom Color Set
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66,655 Verified Client Reviews |
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So sadI have been waiting for two week to have my color. I understand the new situation, but I my expectations were more than I got. The product don't color my grays. I asked for brown blonde Cooper, and that is not my final color result. I am so sad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLilian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure what happened in this past color That was sentWay too dark and had violet and auburn red instead of rich red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmylyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color did not blend from roots to ends.When coloring my roots, the color saturated very well and I was pleased with the overall color itself. However, it did not blend throughout my hair (after I followed all of the application and blending instructions scrupulously - and this is not my first rodeo). When reordering, I tried to order a new color (slightly different shade) by attempting leaving comments as directed on the website so the colorists would be alerted to this problem. But the website did not pick up my comments, or even allow me to make any comments or adjustments to my order. So I thought I'd try the same color again, just in case it was me, not the color. Nope, exact same result. I tried again (multiple times over several weeks) to update my order to get my color adjusted - website never worked. Today I called and spoke to Jen. She told me that unless I am on a color plan, I can NOT make any adjustments to my color. I will note that there is nothing on the website that says this. Now, I guess I have to figure out how to clear out an account, so I can start completely over? Because she said my problem was my search history/cookies. For the record, I've not only attempted to do the same function about 7 different times, I've used two different computers on two completely separate systems. Pretty sure it's not that - and I told her this, and got silence. And talking to Jen was a complete exercise in frustration for so many reasons in addition to this. However, I'll leave that for a discussion with anyone representing the company if they decide to call me back. Bottom line, not the worst color I've ever received, but one of the worst on-line experiences in terms of non-responsiveness of both the site and the staff. Not pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
StrongSorry to say I didn’t like the product at all. Wasn’t expecting it to be so toxic smelling that it gave me a headache. I’m going to have to cancel the subscription. Not going to order anymore sorry. I’m not going to go online and say bad stuff and you don’t have to refund my money. Just unsubscribe me please, thank you. And stay safe and healthy. Robyn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. |
Never ReceivedNever received my first order # 12087852 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsUzma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Hard to Stop Products from Coming and Charging youI cant get you to STOP seding me items! I want my account closed! I feel used! Kristy Quail 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful business practicesI purchased what I thought was a one time color order to get me through the covid19 stay at home order but was surprised to get a notice from PayPal of another shipment. I logged on and canceled the subscription right away and called to try to get the charges reversed since it took 2 WEEKS to receive my initial color order but was told they could not reverse the charges or stop the order. PLEASE do not be sucked in by these poor business practices. I'll never use this service again and will never recommend this company to others. Shame on you for not making the automatic subscription with initial purchase more clear. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We truly appreciate your feedback. We are so sorry to hear our product did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OMG ... What Can I Do!The color that was sent is a very dark brown, almost black! I have a very fair complexion so the contrast is quite severe ... I've had to go out and get a much darker foundation or I look awful. What went wrong? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the colorI didn't get the bond color that I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Bad colorThe color was bad did not color my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |