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Custom Color Set
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66,655 Verified Client Reviews |
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Color seem to be a bit darker this timeiColor seems to be a little darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Root touch upLovely colour and easy to use but being charged same price or more for the root package as the full head package is a complete scam. Such a shame as I really love this colour but I can't afford to just throw money away right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCoreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Didn’t work for me!Two days after coloring, gray was already showing where the color had worn off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
hair colorColor is much darker then requested not satisfied too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what I requested - I need a semi permanent colourThe edit my order feature was not implemented and I received a permanent rather than semi permanent colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too lightPlease see my recent request to change my color . This color is light brown I want dark brown. The original color created for me was basically black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Probably should have used boxed dye insteadI was expecting the medium ash pearl brown to actually be a lighter brown color, but it's extremely dark on my hair. Maybe it wasn't meant for blonde hair, but my light brown roots have a dark reddish color now. I received a sample of shampoo and conditioner which the brand seemed expensive, and claimed to be ultra moisturizing and great for hair. Well, not for mine. It was a pretty drying product. The conditioner from L'Oréal Feria products saves lives though, highly recommend. Ultimately I wanted to go close to my natural hair color - then I end up with a near black color and very dry hair. I don't mind the color so much, but expectations were not met, especially since it's so expensive!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fried my hairI’ve been coloring for a long time from store-bought to salon. This is no better than the store-bought boxes but harsher. Will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
Doesn't cover the grayI was hoping this might cover the gray better than my usual color but no such luck, I'd say it has even less. Also don't care for the runny, smelly formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too dark and no redI’m an auburn redhead, My first eSalon color was very nice, but I wanted it a bit brighter with more red. I consulted my colorist and, for the second order, I said I wanted a brighter, redder color, and asked her to look at my photos. She sent me dark brown and copper with no red. This would not have been too terrible if I had only colored my roots. But, as per the instructions, I poured the leftover dye over my ends. The result is dark brown hair with no red at all, The ends are almost black. Clearly, pouring leftover dye onto the ends of previously colored hair is causing this unfortunate result, and only time and shampooing can fade it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |