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Custom Color Set
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66,689 Verified Client Reviews |
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Savior during quarantineI was pleased with how easy to use the eSalon color was. I also felt like the color was a good match to my usual hair color. However, I did notice that the gray coverage was not as complete as what I am used to with my stylist and the color also began to fade after about a week. It’s been just over two weeks since I colored it (with a little help from my 15 year old daughter) and I am really happy that our salon is opening back up! I feel like I will need a re-color in two weeks or less. Overall, I would definitely use it again in a pinch. It took care of the roots I desperately needed to color before I went back to work and the price was very good, but I won’t be switching to home hair color over my stylist for sure! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFloy - We’re so sorry that our color did not quite meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection! |
A great startI wanted to go for a more pearly, light ashy tone but this still left my hair very yellow/orangey. I assume it’s going to take a while to get there but still it gave great grey coverage and I look forward to seeing what my colourist suggests. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didnt workFollowed the instructions and had zero change with my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out dark brown with a red tintMy hair turned out the opposite of what I requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Darken my hair colorMy hair color was lighter and I wanted to get lighter hair and yes I could not go lighter but it got way way darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I can't even submit the form to claim a return for order not received！I paid 170 dollars for products i never received. I only got samples！This is ridiculous. A total rip off! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMayrenis - We're so sorry you did not receive your order! Upon reviewing your profile, we see that you have already reached out for assistance. Please let us know if there is anything else we can do to help! |
Confusing order process, unresponsive communication, no answer to questions...I struggled with the ordering process given I wanted to refresh my dark blonde highlights where roots were growing in dark brown. I wasn't sure whether I needed a highlight kit or a roots kit and how to order one versus the other. The ordering process only allowed me to select 2 shades lighter than my natural hair color. I reached out with my questions and received no reply. When I finally took the gamble and placed an order, it appeared as "roots only" color. I sent in my photo and detailed description of my goal, and again asked the question if this was the right solution for my purpose (renewing my light highlights into my dark roots). I have no grey. Again, I received no response. I did eventually receive a generic email from my "personal stylist" but no reply from my response to that either. Eventually my kit came in the mail and I applied it by the instructions... Easy enough to follow the directions, and the quality of the product seems good from a hair health perspective... but it completely did NOT accomplish my stated and restated goal. The color is slightly darker than my natural color at the roots, So I spent a lot of time & effort and some money to accomplish nothing... in fact I took a small step back in darkening the hair I wanted to lighten. At least I did not damage anything! In short, if I was a hair professional I might have ordered better and known what I needed... but isn't this the purpose of the product, to bring hair color to non professionals and guide them to getting what they need? I certainly put in the effort to ask questions to get it right... but I just heard crickets. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We truly appreciate your feedback. We're truly sorry that our Hair Color did not provide the results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
love the color but.....I love the color and happy with no chemical smell to the product however, I am unhappy that it didn't cover my greys and I had breakage to my hair around my face. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible orange colourThis was not what I was expecting and I even sent a picture. It’s an orange brown instead of being light blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was okI ordered the dark brown copper and I it does not stop bleeding out red pigmentation. I don't know if its the brand or the color, perhaps my hair does not take well to the copper color. I like the quality of the product, hair feels great, nice shine to it, but I hope to try a different color. I suggest give it a try and see how you like it, its worth a try! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |