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Custom Color Set
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66,637 Verified Client Reviews |
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Probably should have used boxed dye insteadI was expecting the medium ash pearl brown to actually be a lighter brown color, but it's extremely dark on my hair. Maybe it wasn't meant for blonde hair, but my light brown roots have a dark reddish color now. I received a sample of shampoo and conditioner which the brand seemed expensive, and claimed to be ultra moisturizing and great for hair. Well, not for mine. It was a pretty drying product. The conditioner from L'Oréal Feria products saves lives though, highly recommend. Ultimately I wanted to go close to my natural hair color - then I end up with a near black color and very dry hair. I don't mind the color so much, but expectations were not met, especially since it's so expensive!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fried my hairI’ve been coloring for a long time from store-bought to salon. This is no better than the store-bought boxes but harsher. Will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
Doesn't cover the grayI was hoping this might cover the gray better than my usual color but no such luck, I'd say it has even less. Also don't care for the runny, smelly formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too dark and no redI’m an auburn redhead, My first eSalon color was very nice, but I wanted it a bit brighter with more red. I consulted my colorist and, for the second order, I said I wanted a brighter, redder color, and asked her to look at my photos. She sent me dark brown and copper with no red. This would not have been too terrible if I had only colored my roots. But, as per the instructions, I poured the leftover dye over my ends. The result is dark brown hair with no red at all, The ends are almost black. Clearly, pouring leftover dye onto the ends of previously colored hair is causing this unfortunate result, and only time and shampooing can fade it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So sadI have been waiting for two week to have my color. I understand the new situation, but I my expectations were more than I got. The product don't color my grays. I asked for brown blonde Cooper, and that is not my final color result. I am so sad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLilian - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not sure what happened in this past color That was sentWay too dark and had violet and auburn red instead of rich red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmylyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color did not blend from roots to ends.When coloring my roots, the color saturated very well and I was pleased with the overall color itself. However, it did not blend throughout my hair (after I followed all of the application and blending instructions scrupulously - and this is not my first rodeo). When reordering, I tried to order a new color (slightly different shade) by attempting leaving comments as directed on the website so the colorists would be alerted to this problem. But the website did not pick up my comments, or even allow me to make any comments or adjustments to my order. So I thought I'd try the same color again, just in case it was me, not the color. Nope, exact same result. I tried again (multiple times over several weeks) to update my order to get my color adjusted - website never worked. Today I called and spoke to Jen. She told me that unless I am on a color plan, I can NOT make any adjustments to my color. I will note that there is nothing on the website that says this. Now, I guess I have to figure out how to clear out an account, so I can start completely over? Because she said my problem was my search history/cookies. For the record, I've not only attempted to do the same function about 7 different times, I've used two different computers on two completely separate systems. Pretty sure it's not that - and I told her this, and got silence. And talking to Jen was a complete exercise in frustration for so many reasons in addition to this. However, I'll leave that for a discussion with anyone representing the company if they decide to call me back. Bottom line, not the worst color I've ever received, but one of the worst on-line experiences in terms of non-responsiveness of both the site and the staff. Not pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
StrongSorry to say I didn’t like the product at all. Wasn’t expecting it to be so toxic smelling that it gave me a headache. I’m going to have to cancel the subscription. Not going to order anymore sorry. I’m not going to go online and say bad stuff and you don’t have to refund my money. Just unsubscribe me please, thank you. And stay safe and healthy. Robyn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. |
Never ReceivedNever received my first order # 12087852 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsUzma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Hard to Stop Products from Coming and Charging youI cant get you to STOP seding me items! I want my account closed! I feel used! Kristy Quail 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |