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Custom Color Set
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66,637 Verified Client Reviews |
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Not Quite What I Was Hoping ForThe hair color went in fine and did not leave my hair dry. However, the color was not quite what I had asked for and each week it just keeps getting lighter. My hair is several shades lighter than when it was first dyed; something that has never happened to me with previous hair dye. I always expect some change the first few washings but with each washing, my hair continues to lighten. Unfortunately, I will be discontinuing my use of eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hated my first shippmentI requested a much lighter golden brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover greysI ordered this color for two reasons.. grey coverage and to go a little lighter. The color covered my greys for a few washes and then washed out. The color was also darker than i expected, but lighted up after a few washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Don't BotherI ordered this product with high hopes for covering my gray roots. I received the product two weeks after my order was processed. ( I am practically in the same Zip Code). The color was a good match. It lasted for 10 days. I called Esalon and had a long chat with a colorist who tweaked the formula and said a replacement would be sent out immediately. Two weeks later-no color. When I called to find out what had happened, I was told they planned to send the replacement out at the next scheduled interval , whenever that was. The order was then RE-placed, and I waited again. It's now 10 days later; the order was picked up by the post office, but still has not arrived. Customer service said, fine do you want a refund? This is not our problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color seem to be a bit darker this timeiColor seems to be a little darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Root touch upLovely colour and easy to use but being charged same price or more for the root package as the full head package is a complete scam. Such a shame as I really love this colour but I can't afford to just throw money away right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCoreen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Didn’t work for me!Two days after coloring, gray was already showing where the color had worn off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
hair colorColor is much darker then requested not satisfied too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what I requested - I need a semi permanent colourThe edit my order feature was not implemented and I received a permanent rather than semi permanent colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too lightPlease see my recent request to change my color . This color is light brown I want dark brown. The original color created for me was basically black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |