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Custom Color Set
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66,637 Verified Client Reviews |
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love the color but.....I love the color and happy with no chemical smell to the product however, I am unhappy that it didn't cover my greys and I had breakage to my hair around my face. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible orange colourThis was not what I was expecting and I even sent a picture. It’s an orange brown instead of being light blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was okI ordered the dark brown copper and I it does not stop bleeding out red pigmentation. I don't know if its the brand or the color, perhaps my hair does not take well to the copper color. I like the quality of the product, hair feels great, nice shine to it, but I hope to try a different color. I suggest give it a try and see how you like it, its worth a try! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not worth itI really wanted to like this but I was sadly disappointed. Firstly I sent a photo and asked for assistance with the color. Instead they sent me the one I picked which too dark and harsh for my skin tone. It looks terrible. Secondly on the 2nd day after coloring I developed a reaction on my neck and behind my ears. Not esalons fault but I can't risk using the product again. Back to drug store boxes it seems 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Colour yes coverage noI like parts of the colour but ended up as 3 different shades on hair even though I followed instructions to the letter. Almost pink on my greys, wishy washy on darker parts of my hair. Not a disaster but definatly does not look like a professional job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came did not result how you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We hope to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still too darkSorry Im still not happy This has come out a burgundy, not vibrant Auburn See recent photo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimHarries - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The GrayIt did not cover the gray has good as it should have around my face and ears can not pull my hair up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not useDid not use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys are white nowI've just done my hair with e salon root touch up and I now have white grey hairs and will now have to try and cover them up, I done everything they way I was supposed to do so I'm pretty gutted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Quite What I Was Hoping ForThe hair color went in fine and did not leave my hair dry. However, the color was not quite what I had asked for and each week it just keeps getting lighter. My hair is several shades lighter than when it was first dyed; something that has never happened to me with previous hair dye. I always expect some change the first few washings but with each washing, my hair continues to lighten. Unfortunately, I will be discontinuing my use of eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |