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Custom Color Set
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66,637 Verified Client Reviews |
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Color spot onThe color that was sent was really accurate and looked great. However, the grays started coming through pretty quickly. I only got about a week of coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
too darkcolor is too dark. Looking for a lighter shade with more reddish highlights 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKS - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Not for my haircolor did not cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRimma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad scene!I received my color box in mid-May but just colored yesterday May 24. I was surprised to see the box didn’t include the rat tail brush for application of the color since I used the brush/bowl technique before & it worked out ok. I checked the instructions/ contents list of items and no brush. Since I only had the bottle this time I tried that and what a MESS! My hair is thick and below shoulder length. I could not get a good part just using bottle tip - which is blunt. The parts become more random as I went, my hair got goopy with color and tangled, and color got on areas it should not have. I had to rub the color in at the roots and hope it would cover the gray as needed and not the previous color. My thick, long hair is not easy to color by myself at best. This was an especially difficult process with the bottle only and a very frustrating & disappointing experience. If you no longer include the brush as part of the package, I want to know that because I need it to successfully apply color. I have cancelled my June delivery and will not resume until I receive an answer on this question. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Way Too Much Red!!I should have known when I saw the word copper, this was not the right color for me. It has Way tooo much red in it, in fact I didn't want any red... I picked a medium blonde. Maybe its the more gray my hair turns, the more red highlights come out. I'm going to give it one more try with adjustment of color. I like the whole kit plan though. KW 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThe color did nothing on my hair, didn’t even change the dyed part and didn’t cover the gray at all. Cancel all orders / subscriptions. Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was goodBut it made a mess. And it wouldn’t come off the counter & the walls. So I have to paint walls. And it wouldn’t come off my marbles counter top in bathroom. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not useIt literally turned my hair orange. I sent 3 pictures of my hair and explained what I wanted - no red tones, cool ash tones, & to get rid of brassiness in my highlighted hair. This turned my hair literally bright orange, I have never had this happened to me before with box dye. I wish I had never used this product. Don’t make the same mistake as me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSurinder- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!!!So I was so excited to finally have hair color specific for me. Unfortunately that thought bombed!! My hair color is no where near the light blonde I ordered, plus there's alot of red, in my notes to my stylist I informed them I pull red tones therefore color has to contain Ash, normally I simply highlight ugh I'm so frustrated right now!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Directions were not right for meI just finished coloring my hair with my first e salon kit. The directions said for me to color my roots first and let it sit for 15 minutes and then color the ends and let them sit for 10. I did not even let the color sit on my roots for the full 15 minutes and they came out WAY darker than the rest of my hair. Also, I do not think 10 minutes is enough for the ends because I still have some brassiness. I do love the color that my roots came out to be, just wish it was like that all over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |