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Custom Color Set
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66,637 Verified Client Reviews |
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Not enough product for longer hair.I always struggle with covering my grey hair especially at the front of my hair. I am having to use 2 boxes combined to get great coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Nice, but faded quicklyIt was a lovely package and easy to use. I especially liked the separated roots application, although this did mean there was a lot of waste product. After the colour was done it looked great, but very quickly my grey hair were visible and after a couple of weeks the colour has totally faded. I do use a colour protection shampoo and conditioner and only wash my hair a couple of times per week so I did not expect it to fade so quickly. That said, I have adapted the shade and I'm going to give it another try as it was so nice and easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A little too darkI love the ease of use, but this time it seemed a shade too dark. Can you lighten it 1/2 to 1 shade? Thank you. Ann 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Disappointed!I was very disappointed with this delivery. It seems the color was off. It did not cover my grey hairs and the color turned out very dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
I saw no ashPlease cancel my account. I ordered medium ash blonde and the color had very red highlights, the exact opposite of what I wanted. I think I will stick to Excellence in that shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorColor was penny copper red Instead of light brown. Agent assured me she would add blue to make sure the copper wasn’t pulled out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not take at all!Very disappointing. Went through all the bother, and did it all exactly as instructed, with absolutely no coverage at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour turns out terribleNot as advertised, does not turn out nice and is super drying. Damaged hair. Also they will charge you and take over a month to ship to you. I personally hate this company and their products and wish the stop charging me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Seemed very professionalThe actual presentation of the product and the personalisation is fantastic. The colour gave great coverage however the colour faded very quickly (within 3 washes) which was disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Long lasting colorthe main complaint i have is only on my most recent order. The directions were different. After coloring and setting for the wait time, it said to put water in the bottle of dye and get in shower to add it to my hair. I was so asphyxiated by fumes in the shower! It said to work it in for 2- 3 minutes but I couldn't last past 40 seconds! Otherwise, love the long lasting color and grey coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorinne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |