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Custom Color Set
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66,637 Verified Client Reviews |
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Does not cover gray and does not last!Sad that I spent $27 on nothing. The color lasted one week. All my gray is back. I have colored my hair at home for years and this is the worst. Does not last. Will never buy again. Over the counter is way better and cheaper. Very unhappy with this product. Not worth it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI does not seem to be covering well. I thought when I had 6 inches taken off my hair, it would do better, but it did not. I am going to give it a 3rd try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DISAPPOINTEDI found the color to be messy from start to finish. I have been coloring my hair at home for years and have been using the "over the counter" brand for many years and have never encountered hair color being as messy as this was. I followed instructions from start to finish. When rinsing color out, color stained my hands, fingernails, and ran all down my face into my eyes burning my eyes and making them red. The color that was achieved was too dark and not what I wanted the outcome to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
awesomeI like the color but prefer less gold more natural the color I pick 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRocio - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Watch out..Terrible customer serviceWebsite very hard to use. I did not realize this was AUTOMATIC refill program and they just sent another package. The website doesn’t even have a phone number for CANCELLATION. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color wasn't what I asked for...The positives: - The color was gentle on my hair - The smell was not too toxic - I really enjoyed the conditioner they sent - The ultimate color was nice The negatives: - I indicated desiring a shade that was about a level to a level and a half higher than my natural color (I had virgin hair), and this color, if anything, DARKENED my hair - This will not be easy to fix sans bleach as color doesn't lift color... - I'm waiting to see what my reformulation is, but they already charged me for it... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots came out way too darkColor came out way too dark , more like a reddish dark brown instead of the color I picked (dark blonde copper), even after uploading tons of pictures of my hair and what I was looking for. And this is after asking for adjustments twice! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkI asked for the color not to turn my hair orange or reddish and to be dark blond. What I got did turn my hair orangish red and it was much darker than I asked for. The process was easy and at least my hair is all one color now but not the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my graysDid not color my grays or anything for that matter. Dissapointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color2nd time using salon color did not do anything 2 my grey hair. 1st time was great this time terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana -We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |