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Custom Color Set
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66,689 Verified Client Reviews |
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Destroyed my keratinI had indicated that I use keratin. Your package killed my keratin application on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
not what I expectedI had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
20 long daysI really really want to like this. BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Color with harsh chemicalsThe color is too dark and the chemicals made my eyes burns. I will not purchase this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals |
Fades after 3 washesMy color was different on the roots and different at the ends also it was bit darker then I expected. Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was alll wrongI ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharron- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t order if you are in CanadaThe company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad communication to staffI have sent 2 emails to you to cancel my order only to get an email today that my order has shipped. I do not want a temporary color, which you are sending me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray came through slightlyI'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |