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Custom Color Set
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66,689 Verified Client Reviews |
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Too DarkColor was supposed to be dark brown with gold undertones. I have black hair now. Not impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Review of dyeWaited a very long time for delivery. When received I applied as directed. When the dye came off not a grey hair was covered and very little color took on the rest of my head! Would not recommend or use again. Would like a reimbursement since I was not happy at all. Thanks for your attention to this matter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the color but...I like the color but it did not fully cover my greys. The directions said to leave on for 30 minutes. Thinking I should have left on for longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
looks like cheap dye jobthe color is much darker than I requested, with shades of red. I request cancellation of my account and no more products! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sent wrong hair colorI ordered red hair color. They emailed me with a question about it, but by the time I responded they'd already sent the color and changed it to medium brown. I don't understand why they would take the red out completely. Now I have hair color I can't use. They offered me a complimentary color in the future, which I guess is nice, but they've kinda turned me off for now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not good at allThe color (dark brown) I picked didn’t change my root color (soft black) at all and only colored (darkened) the highlighted portion. It is more like a toner color rather than a permanent hair color. Color started fading away after two washes! Not worth the time I spent to color my hair nor the money! Need to go back to the beauty store when it is reopened! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAasandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great color, undependable service and deliveryMy order was shipped on May 28 and as of June 9 it has not been received. I leave on a trip June 11. Fabulous color means nothing if it doesn't arrive 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor applicationI have emailed three times to no response. I also tried calling and was cut off. This has caused me to cancel my future orders. I did not receive a brush with my last two orders. I did not discover the missing brush until I had already applied the solution which resulted in poor coverage. I checked the next box and it also did not include a brush. I have been trying to contact someone as to how to return this product as it won’t work for me to no avail. I now have a $27 product on my shelf that is a waste. The lack of customer service has been very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor labeliñgNot realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOT recommend at allThe first color I received was OK. I provided my feedback to lighten the color thinking it is a learning curve. I got confirmation that the color was changed. I put the color on today and to my HORROR--it is 5-8 SHADES DARKER- a completely different color. BEWARE. 1 of 1 people found this review helpful. Did you? |