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Custom Color Set
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66,934 Verified Client Reviews |
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Same formula despite change requestsI have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product hardened in my hair and was difficult to wash outI had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the color!Started with a darker brown first time. It was dark. But it looked great! Mom liked it! Then I got the light brown a while back, it's a little dark at first, but lightens up perfectly and my hair looks like I have highlights! I get a lot of compliments! Great work team! No gray! Love! 0 of 0 people found this review helpful. Did you? |
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Color so naturalI have been doing my roots myself for years and I always had different results. I truly love the color mixed for me. It is very natural and not too harsh. 0 of 0 people found this review helpful. Did you? |
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Just as good as hair salon colour treatments!This product is brilliant. I've had my hair coloured at a salon for years and this is just as good for far less financial output. It looks very natural and my hair is very soft. 0 of 0 people found this review helpful. Did you? |
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Worth the money Vs over the counter productsThe color is perfect for my skin tone. The color came out looking professionally done no patches of different hair color, smooth easy process 0 of 0 people found this review helpful. Did you? |
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root treatmentAwesome works great 0 of 0 people found this review helpful. Did you? |
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great colorgreat color 0 of 0 people found this review helpful. Did you? |
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ColorI like my personal color 0 of 0 people found this review helpful. Did you? |
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Exactly what I asked for.eSalon is a very easy and pleasant way to get customized hair color. It's easy to change the color from one order to the next. You tell them what you want for an end result and they work with you to customize a color for you. Fine tuning is easy as well. I was afraid to color my hair, but the stylists at eSalon reassured me. I would definitely recommend this service to anyone. I love it. 0 of 0 people found this review helpful. Did you? |