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Color Set
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66,934 Verificado Comentarios de clientes |
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Nice colorNice color and consistently the same. Only 4 stars because I feel like it is harsher than salon color as it dries my hair. I normally have frizzy hair so some of the dryness is my own hair but I can tell a negative difference after coloring. I combat the dryness using other products and washing less often. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorIs a little too dark from what I expect 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Don't likeIt was no where near the color I asked for and it started to feel like putty in my hair. It was hard to wash out . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ProductIts not what I expected . Need to cancel all further shipments thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail- We’re sorry that our color did not meet your expectations. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not what I expectedeasy to follow instructions. Generous amount of product. not bad price at all. But, that was about it. Not only was the color way darker that what I had, but I lost the shine on my hair. Now it looks flat , dull, and much darker. I am very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Red/orange outsideI was attempting to get rid of red/orange hair when outside. I received my shipment yesterday and colored my hair but it still looks orange outside. Do I have to go darker? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair fell outMy hair started falling out at the root the week after my first and only esalon coloring. I now have half the volume of hair. Hoping it grows back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- Thank you for contacting us and sharing your feedback. We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and in rare cases, sensitivities can develop over time after using certain products. We recommend consulting with a physician regarding this matter to investigate any outside factors that could be causing more hair loss than normal. Again, we apologize for your experience. |
Super colorLove the color and totally covers the gray. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color that looks so naturalI love this color. It's so close not only to my natural color but the red highlights really make it look like I didn't color it but my own. My hair feels great too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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GreatWas easy and I felt like I got it done in a salon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |