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Custom Color Set
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66,925 Verified Client Reviews |
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Too dark.I keep trying to get the color lighter. My hair is actually lighter than the formula they send. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - Thank you for leaving us feedback on your order. We apologize you were unhappy with your color being darker than expected. Upon reviewing your account, I was able to see that we reformulated your color to go lighter. If you should need any more changes made to your color, your colorist would be more than happy to make those changes! |
Love itIt's a little darker than what I expected but I love the rich color! 0 of 0 people found this review helpful. Did you? |
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I love esalonI've been getting color from them for a couple years now. They are responsive to modifications I want them to make. On one occasion my package arrived damaged by the post office - they immediately replaced it free of charge. When I've been away they've suspended delivery and resumed in a smooth transition. I can't recommend them enough 0 of 0 people found this review helpful. Did you? |
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Love itIf the instructions call to use plastic clips, I would imagine they would be included in the kit. Honestly I didn't really see the need if they were included. Overall....I absolutely love the color I received. Heard about this web site from visiting family in the Salon business. I was told it will not dry out your hair, color match is dead on and it is putting the hurt on store Salons because it is more affordable than going to a Salon. I would like to know if signed up for the auto delivery if an email reminder would be sent prior to my card automatically getting charged. This would give me the chance to review my need. Not fond of that auto shipping because of that fact. 0 of 0 people found this review helpful. Did you? |
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color for graycolor was darker then I thought it would be but did cover gray. 0 of 0 people found this review helpful. Did you? |
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Not for meMy best friend loves your product which is why I tried it. I found my color was very dull and too dark. I felt the chemicals were harsh on my hair. I will be going back to my old product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Made my hair frizzySorry but this product left my hair frizzy & dry. I've been coloring my hair for years & never had this problem. Not enough conditioner to use a few times. So I was not satisfied at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Product gave me a rashI have a number of allergies and this product gave me a rash. My scalp was itchy for over a week after application. Other than that, it's a nice service. But I can't use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
colorColor way too light. Didn't last. Returned subsequent bottles for refund. Keep getting them in mail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - You'll be happy to know that we can adjust to go deeper with your color for future shipments should you decide to reorder with us. We ar happy to see that your most recent order was refunded upon arrival back to us. We look forward to delighting you in the future should you decide to continue with eSalon. |
New hair colorAbsolutely loved it! Thank you! 0 of 0 people found this review helpful. Did you? |