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Color Set
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66,925 Verificado Comentarios de clientes |
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Not as expectedDarker than anticipated and my hair was so ridiculously dry until I went to a salon and had it professionally cut and colored. No amount of professional shampoo and conditioner or coconut/olive oil made it soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
last orderjust rec'd yesterday, due to wrong delivery by mail carrier sent to 10148 Connell rd.one block away, not to correct address 10148 blair rd. neighbour was late advising me. tks, charlotte 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Quite impressedReally lovely outcome - hair felt soft and full and colour was gorgeous! Think perhaps the intensity of colour does not last quite as long as my previous product (and it's not down to shampoo because I use only organic shampoo and conditioner). But on the whole not bad! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color was greatJust would have liked a bit more my hair is long and have a hard time getting all covered the first time recoloring for 8 months 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorEasy to do, followed the directions but felt comfortable leaving a little longer and running through my hair because I wanted a darker color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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2nd adjusmentThis is my second adjustment since I have been using esalon. The first time they lightened it for me which looked great. But as I get more gray hair, I felt I needed to change my color again. The esalon team managed to take my " just a little richer, with a little reddish brown and some gold" all very subjective things, and mix up a color for me that is exactly what I wanted.... Nailed it!!! Thanks!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Gray coverageI already have my gray returning at my temples and hair line. I would love for it to last longer than 3 weeks! Other than that it's great. Easy to use 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Unhappy customer- BAD MIX!The first two mix were fine no problem with the hair color. The last mix was awful. After trying to rinse the application out of my hair the product did not come off. It turned muddy and sticky. It felt like muddy wax in my hair. I couldn't comb or brush my hair. I was humiliated because I had to go to work the next day. I couldn't get this product out of my hair. The next day on my lunch break I went to a salon near my work and paid for them to wash my hair ( costing me another $20.00) and it got some of it off but It was still in my hair. It took about four to five days to really get this product out. I did talk to one of your representative and they did credit my account for the hair dye but couldn't credit me for the salon wash. The representative did say it was a bad mix. I am really afraid to try your hair dye again so I will be discontinue my order with you. This has cost me time and money and emotional stress. In this time and era your appearance means everything especially when your at work. very unhappy customer! unsatisfied customer! Lissette 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLissette- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too greenUnfortunately I'm not happy with it. My hair turned into green instead of blond. Please turn the mixture into more light and more blond (not red). Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNic - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
runny and bad coverageI rather spend $10 on Nice and Easy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |