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Custom Color Set
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66,880 Verified Client Reviews |
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Perfect shade! Thanks so much!This is the perfect shade for me. The directions were pretty simple and easy to follow. The color turned out as good or if not better than the salon. 0 of 0 people found this review helpful. Did you? |
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Perfect color and coverage!!I really like the color and the coverage this time was much better! Thank you! 0 of 0 people found this review helpful. Did you? |
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right shadeI love the present color, it looks very natural 0 of 0 people found this review helpful. Did you? |
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2nd time and disappointed again.I asked for a dark brown with an undertone of red that shows when the light shine off of my hair. 1st time I ended up with almost jet black hair. 2nd time a little lighter but I still see no red. On the up side hair is soft shiny and the color holds very well with next to no fading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom hair colorMy hair color matched exactly. I am not so good with applying it so some white did not get covered quality at least matches what I've had in the past cost is similar to a box from the store and it is much more convenient. I just need to work on my application skill 0 of 0 people found this review helpful. Did you? |
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It messed my hair up.I waited 24 after a wash to dye my hair right? So I dyed my hair expecting it to work and look good. No, it made this oil in my hair that would not wash out no matter what. It even dried my hair out at the same time. I am very disappointed and never want to use this on my hair ever again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArianna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Easy to use color not quite right yetThe color takes on a brassy tone. I was hoping for a 'nordic' whitish beige color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJutta- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I am allergic to one of your products...probably the haircolorI did a patch test before using your product and that was fine..so I applied the color .My color was very nice but my scalp became very itchy after a few hours . ...The itchy scalp continued until I took an antihistamine 2 days later . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
ServiceAlways a pleasure to speak with the staff members of E salon 0 of 0 people found this review helpful. Did you? |
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Great color mixing.This color is exactly the same every time. I love that! Each time I colored my hair it was just a little different because I was mixing two colors myself! This is perfect and really convenient. 0 of 0 people found this review helpful. Did you? |