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Color Set
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66,793 Verificado Comentarios de clientes |
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MatchI've always done dark and have always dyed it myself and this time the roots came out lighter and almost orange. Not a big color change. Usually roots are always darker. Not sure why this time was different 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Am not. FanDoes not cover grays and just looks pink. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Sehr unglücklichStatt Adchblond sind meine Haare grün stichig geworden das darf gar nicht passieren 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoreen M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
too darkI like the packaging and the product itself, however I'm not thrilled with the end result. It turned out quite a bit darker than I thought. I was hoping a stylist would have looked at what color I started with in my picture and talked to me about what end results I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Gretchen, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots not the sameMy kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. AS OF 7-15-25, I have never spoken to anyone regarding my roots turning orange. My husband ordered a second supply of hair color within one or two days of my original order because I was worried that there might not be enough color for my hair. I still have orange roots. I am unfortunately for the first time in my life going to pay my cosmetician to fix my hair color. I'm very disappointed with the product and I'm discouraged because of what I paid for the product. Once again I have never spoken to anyone about my orange roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too dark and did not listen to my needsAfter several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Wendy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not close to color chosenThe color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Took money from meReally bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michele! We apologize for any inconvenience with your account. Please check your emails, we got back to you to help you further. |
Very disappointing!!!This did not do anything but turn my roots very weird and uneven colors and almost no black on the ends!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
disappointedI haven't received my order because I postponed it until July 7th. You never sent me the product, You haven't refunded me, and you charged me again on July 7th. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi María: We are so sorry to hear your order hasn't arrived, and for any misunderstanding with your account. Please check your emails, we got back to you to help you further. |