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Custom Color Set
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66,880 Verified Client Reviews |
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ColorI love the color, but I prefer lighter color. Next time 👍👍 0 of 0 people found this review helpful. Did you? |
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Color changeNice gray coverage, would like to have a lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are happy to hear that you're enjoying the coverage of the color! To make adjustments to your color, please do so online at www.esalon.com and typing in your personal email/password combination. From there, you can let your colorist know directly what you'd like to adjust! |
Not a good matchAfter being in the sun most of the summer my hair color changed more then I expected, or it was mixed wrong. Either way my root touch up was so off I had to start over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
really unsatisfiedI was not happy at all with my formula. It just made my hair look BLACK definitely not the look I wanted. But now I know 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
productI think I am going to get this every 3-6 months I dont feel completely satisfied with this product..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisapointingWas not what expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Nice matchWorked very well 0 of 0 people found this review helpful. Did you? |
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Love it!Color is great and doesn't turn brassy. You can adjust the color to what you want. 0 of 0 people found this review helpful. Did you? |
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Best color ever!So easy to use and the results are beautiful. so rich and natural looking! 0 of 0 people found this review helpful. Did you? |
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Perfect Haircolor!!People can't believe I color my own hair! I love this stuff!! 0 of 0 people found this review helpful. Did you? |