|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
perfectI am very pleased with my hair color. I will be in contact when I am ready for a touch up.Thank You,Rickie 0 of 0 people found this review helpful. Did you? |
|
Great productLong lasting, and doesn't fry your hair 0 of 0 people found this review helpful. Did you? |
|
long-lastingNice color, didn't fade quickly. 0 of 0 people found this review helpful. Did you? |
|
Love love my colorIt took a few changes and tweeks, but FINALLY the perfect match. I love this stuff. 0 of 0 people found this review helpful. Did you? |
|
TerribleMy hair started falling out after 2 applications! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMartina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Too ashyThe product made my hair shiny, but the color was very ashy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Burgundy HairIt didnt really have the purple I was looking for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCharla - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair looks the sameAlthough I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
ESalon ColorThe color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
FabulousI have just used esalon for the third time and I'm absolutely thrilled Covers all my stubborn greys and the colour barely fades, no greys show through at all, not even after two weeks in constant sunshine, swimming in chlorine and salt water every day. Gorgeous rich colour that suits me perfectly, I have NEVER been this happy with my hair colour. Thank you to Danni, my colourist!!!! 0 of 0 people found this review helpful. Did you? |