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Custom Color Set
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66,880 Verified Client Reviews |
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color - esalonI love this stuff!!!! 0 of 0 people found this review helpful. Did you? |
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Great on my hair.I feel the quality difference between this and the box at stores. Not as drying on my ends. 0 of 0 people found this review helpful. Did you? |
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Very natural colourMy previous colour had become very unnatural, giving my hair a purple tint. The Esalon colour looks really natural ... A lady in a shop approached me recently to say how nice t looked! 0 of 0 people found this review helpful. Did you? |
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OverallLike the color and like the way it treats my hair. Wish there was more "shiny". Like the convenience. 0 of 0 people found this review helpful. Did you? |
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BestEveryone thought I had salon color my hair 0 of 0 people found this review helpful. Did you? |
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Great colorGreat color, a bit messy to apply but result was worth it. 0 of 0 people found this review helpful. Did you? |
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Question or opinionI may not being doing something right but I wanted to be able to go to a picture of my custom color but can't seem to find it.... 0 of 0 people found this review helpful. Did you? |
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How do I start over with a completely different color?I want to start completely over, but you all won't let me. New color nothing like what I had before. How do I do this??!!! I am very frustrated. I canceled your service because of this before. 1 of 1 people found this review helpful. Did you? |
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Sadly not working.I have not managed to get across to the colour specialist what I wanted, this now the 2nd time its has gone wrong, I have got a colour that is so dark my hair is like Katy Perry's. I wished for a soft light brown colour with a touch of copper, I will have to wait and try to fade this awful colour that has no resemblance to what I ordered, it doesn't suit skin tone and it has made me so unhappy I just want to cry, as I was wishing for so much more of this product and won't be using it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
OkayIt gave a good colour initially but wore off after only three washes to a sort of khaki colour at the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |