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Custom Color Set
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66,880 Verified Client Reviews |
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first time userThe color was darker than I expected. But overall I love the products & will be doing my hair with this productes from now on. 0 of 0 people found this review helpful. Did you? |
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Custom ColorI love the color, but there still parts of my natural hair color seeping through. 0 of 0 people found this review helpful. Did you? |
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It arrives at my house and I am ready for those grays that won't stay away...Still tweaking the color a bit. Happy with the color shade coverage over all, but my new growth is a bit stubborn. 0 of 0 people found this review helpful. Did you? |
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The bestI have a hard to match hair color. Then with being a natural redhead it picks up the red in the color. ESalon NAILED it!! 0 of 0 people found this review helpful. Did you? |
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Not enough product.The color was ok. It wasn't enough product. I had to add another product to it to stretch it. Be aware. eSalon says you're in control. I do not understand how because you cannot cancel online. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Stubborn grays!!I like the color, but it does seem a bit darker than last time...is that possible? Also, after the 2nd washing, it seems my grays are showing through more than they did with my 1st purchase. Was my formula modified at all from the 1st time? Thank you, Jody 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
DisappointingI followed directions to the letter and must say I was disappointed by the results this time. My gray hair was covered but so was the rest of my hair which turned darker. The feel of my hair was coarse and very unmanageable. It's growing out and getting better since I trimmed it. Don't think I'll try that again. To be fair, my previous experiences were great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My color came out very un even and platinum on top.Not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Initially looks good but..................The packaging, extra etc are all pretty good although the color it's self is very expensive. After 3 days the roots at the front of my head had come through. This does not happen with a Nice & Easy product costing a third of the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way too dark!Won't use this again! I even sent a picture and my hair was to be golden brown and came out nearly black! 0 of 0 people found this review helpful. Did you? |