66,818 Verified Client Reviews |
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LOVE THE COLORI LOVE THE COLOR BUT I GENERALLY GET MY HAIR COLORED EVERY 6 WEEKS IM AT 4 WEEKS AND HAIR NEEDS TO BE DONE AGAIN HAVING TO MOVE UP MY DELIVERY WHICH IM NOT SURE IS GOING TO BE LESS EXPENSIVE IN THE LONG RUN 0 of 0 people found this review helpful. Did you? |
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ColorWhen asked to have the color lightened to dark blonde, it seemed that the new color was actually darker than the original. 0 of 0 people found this review helpful. Did you? |
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color too dark, pls refundcolor toodark , pls refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavid - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
colorFirst time stained my grey hair. Second time didn't 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color okay but didn't cover grey.I'm so disappointed. Really thought this would be perfect and the color was okay for ordering online but man it does not cover greys. And the worse part is most dye will at least cover and then wash off to expose quickly but this didn't even do that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOcie - Thank you for your feedback! I can see we reached out to you regarding a complimentary reformulation with one of our colorists. We would be happy to send you better gray coverage so please let us know if there is anything else we could do to assist you. |
Great IdeaI love the idea of esalon, but was a little disappointed in the way my color turned out. Not sure if I will order again or not :/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Never going backSimply Devine colour is sublime and exactly the quality I wanted doesn't wash out as quickly as my normal hairdressers dye does 0 of 0 people found this review helpful. Did you? |
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Custom hair colorI love my color that was custom made for me I tried to achieve it at the salon but to no avail It was a failure. Has little to no orders and allowed me to actually pass a comb without discomfort thru my hair. Very happy with the product 0 of 0 people found this review helpful. Did you? |
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First and Best color at home!This product is easy to use, since they give you all the tools you will need. My husband helped me and we had a blast! I did have to call for instructions, and my call was answered promptly...great customer service! Thank you! 0 of 0 people found this review helpful. Did you? |
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Ever lasting colorI like the way the color covered my gray and my color lasted longer before the gray came out 0 of 0 people found this review helpful. Did you? |