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Color Set
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66,866 Verificado Comentarios de clientes |
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Perfectly PerfectThank you to my color expert!!!!! My color matched perfectly and my hair feels beautiful!!!! Soft and full of body!!!!!! It was so easy.....the box design is amazingly organized and love the special touch with my name on the bottle!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My Custom Hair ColorWow, it feels good to use a product formulated "just for me." I know it takes some fine-tuning at the start, but the effort as well as presentation and product quality are to be greatly lauded! I have noticed that the grey returns to my temples after a couple of weeks. Am I doing something wrong? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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GreyMy hair turned grey a little faster this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I like the shampoo you send for color treated hair; could you send an extra one?I am sorry, but I have decided not to use esalon hair color on my hair anymore. The reason is because it is drying out my hair and I have to condition it more often than I did when using different semi-permanent hair color. So from this point on I will not be using this permanent color any more as of June 8, 2017. Please close my account. 4 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Too light and too goldSorry, but I have yellow in my skin, so the gold color made me look ill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We're sorry to hear the color was too light and too warm. We're happy to help fix this, so we've added a free order credit to your account. Look for our email for more information! |
Dull RootsUnfortunately, my root color seem lackluster in comparison to the color provided for my ends. The ends had a wonderful coppery reddish brown hue, while my roots had little copper red tones. Wasn't thrilled with color, the formula and condition of hair felt nice after coloring though. Not sure if I want to re-order an adjusted blend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJerri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColourThis colour was far too dark - came out like "black" - despite answering questions and uploading a photo.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
False PromisesThere is nothing "custom" or "personal" about this product or company. You answer some questions about your hair, send in a picture and they send you the product in the mail along with a string of automated emails that are about as impersonal as you can get. You never talk to a human being and they never actually see your hair in person. Believe me-- you are better off going to a local salon where a real person can run their fingers through your hair and give you professional advice on color and other services/products. 3 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill- Thank you for sharing your feed back with us. We apologize that you were dissatisfied with your eSalon experience. We want to ensure that we are here to help with any of your hair color needs and concerns. Our goal is to provide an affordable and convenient service with helpful advice when clients are unable to make it to a salon. We have gone ahead and reached out to you to ensure your experience with us is hassle free. |
Good gray coverage butThis formula is to dark I said I was medium brown not dark. My hair felt like straw worse than I have ever experienced in all the dying I've done in my life. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much residueI loved the color but the residue was too much- it took me 5 washes to completely get it all out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |