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Custom Color Set
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66,866 Verified Client Reviews |
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Not what I wanted!Not at all the color I described or wanted. Came out sooooo much darker! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
No where near the color I requested.Disappointed they didnt e-mail me a pic of the color they were sending before they sent it out so I could have cancelled the order. Plus there wasn't enough color to do my whole head and I had to run into town and get over the counter to fix and adjust color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I was not impressed.I was not impressed. My hair is DULL. Frizzy. It was not like this before. Delete ALL my information from your data base please. I have tried to do so myself and your system will not allow me to remove my information. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we were able to help you. We hope to continue helping you find hair perfection! |
A little darkI have changed the date of my next delivery for earlier. Also, I did not receive the "free" color brush with my first order. :) 0 of 0 people found this review helpful. Did you? |
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This color was not for me.I was disappointed because this was my first attempt at using eSalon. The service was great, the website is awesome, and I was really looking forward to it. However, the color that was formulated for me did not change my natural color at all, even though the eSalon rep that created it for me even changed my original order because they thought it would be better than the shade I picked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Adjusted colorThank you for listening!!! I made the request to change my color because the gray at my temples was not fully covered. The new formulation seems to have done what I requested. I thoroughly enjoy being able to utilize this easy online service. Thank you. 0 of 0 people found this review helpful. Did you? |
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Easy ColorI really liked the process of determining which color to order, determining if I roots to cover, when I colored last, what color my hair is now, what is my natural color, etc. The instructions for application were very easy to follow, application of the color was very easy, and I was very happy that it had minimal odor. I am happy with my color, but I am equally delighted how easy it was to request a little tweak to color on my next order. I can't wait! 0 of 0 people found this review helpful. Did you? |
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This is the Best Hair Color I have ever used.I love this hair color and I love eSalon. I have never used any hair color like this and its so beautiful. My hair is soft, beautiful and I love being able to use it when I need it. I don't have to visit a store I just order or put my order in a auto delivery and it comes when I need it. Its the best and I will recommend it to all of my friends. 0 of 0 people found this review helpful. Did you? |
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Outstanding colorI love the way the color gives my hair the multi layered color. 0 of 0 people found this review helpful. Did you? |
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Perfect color matchI am absolutely satisfied with my color. The clips and brush made application a breeze. 0 of 0 people found this review helpful. Did you? |