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Custom Color Set
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66,541 Verified Client Reviews |
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grey hair are still hereI just got the same result as the DIY hair colours I buy over the counter, only this one took much more of my time because of all the steps, and more expensive. I followed all the steps religiously and applied more on the grey hair, but when I rinsed and dried my hair, I was still seeing my grey hair being only shyly dyed and translucid, but visible. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertskarima E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colour I wanted at allI was supposed to be going copper as my hair was over processed blonde and very damaged looking. My hair is now cherry red, without a hint of copper or even auburn. I am very disappointed as this service comes highly rated for so many, especially for copper and red tones. Won't be ordering again or recommending to anyone I know 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRóisín D. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I think my formula was incorrect.This touch up color set came out as a light violet on my roots. It was not the same as my previous color. I have alot gray/ white hair along with dark brown as roots. It made my roots appear violet purplish kinda of a glowing affect, not for me. My roots have faded some, so I would like some help in adjusting my color very soon. I welcome your advice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
My hair is black/ashenI wanted light brown with golden hues. Now I look like a 53 year old who is into Goth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth it!I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color washed outI applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love the customer service, love the kits, hate the dyeThe hair dye with this company is so orange, even though I ordered the most ashy colour available. I've also adjusted the colour, which added more ash, and the colour is still very orange. I need to use the tint rinse for several weeks to get the product to a regular brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not able to use kit have covid yet am being sent another!Please cancel all shipments. Not sure I’m making it thru this. My hair is my last concern now! Breathing is hard! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough dye.I cannot even try this because 8oz of color is not enough for my long thick hair. I use at least 10-10.5 oz of hair dye. When I purchase hair dye at Sallys supply store I buy 4-5 bottles. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColourProduct and all in package excellent. However very disappointed with colour .My hair is red not Auburn. Dont like it sorry.Wish to cancel my order thank you.Best of luck Annette. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette D. - Thank you for taking the time to share your feedback with us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |