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Custom Color Set
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66,541 Verified Client Reviews |
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The colour did not match the advertised exampleI ordered dark blonde permanent colour and It didn’t make any difference to my hair. I send pictures to my colourist so if they knew the colour I chose is the same colour as my current one they should have told me or advised me I guess:( I don’t want to be that customer but I was left very disappointed with the outcome. Don’t get me wrong I think the box and presentation was beautiful but the product is overhyped :( I would like to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGreta - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee! We'll email you shortly, so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Does not cover Grey wellI'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
MehColor was too blue in the blue black and I always have issues with this product staying in my hair. The color fades super fast. Within the first week compared to other colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Love the colorI absolutely love the color. Only problem I have is the color faded fast, within 2 weeks, on my ends. It did not cover all my grey hair, and my roots are much darker then my ends. Once my color is fixed, I’ll update 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The Esalon team is great-products just so-soThe esalon hair specialists work very hard to ask the right questions and be helpful. Unfortunately I can only assume they just don’t have the products that work as they hoped. They tried several times to send me color based on my desire for dark neutral blonde. The products turned my hair either very brassy or extremely dark brown that faded to reddish brown. Disappointed in the products but kudos to their staff for trying. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Comb applicatorCould have been better if there is a comb/brush applicator included in the set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Liked it in the past, but won't be continuingI loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DissatisfiedI have not had a good experience with this second color! I sent a picture of the color I desired which was a rinse I used you sent me what you called “intense red” The color you sent took my color down several shades to a dark plum! I’m very displeased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Wrong color!Well..... no blonde left on this head of mine, officially brunette. I wouldn’t have ever ordered from this company if I knew that they would ruin my hair resulting in me having to spend hundreds at the salon in order to fix what they have done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not RightMy hair was bright Orange and faded to peach within three days. Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |