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Custom Color Set
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66,541 Verified Client Reviews |
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Grey hair coverage was not like as beforeThis is the 2nd time i colored the roots of my hair and this time my hair color is not even covered even on the tiniest bits- it is still grey! I soaked my roots for about an hour ( same as what i used to do from the first time i changed the color of my entire hair and on the roots after 6 weeks ) it is such a big dissapointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Honey! I am so sorry to hear that the gray coverage wasn't like before. We would love to check on your formula to make some adjustments and to increase the gray coverage for you. Please check your emails. |
Great colour. But didn’t last long.The customer service was amazing. Packaging brilliant. The colour result was the best I’ve ever had. But 2 weeks later my greys are back and colour on my lengths has washed out. Really disappointed because the colour is lovely. Not sure if I’d buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! I am so sorry to hear that the gray coverage wasn't as expected. We'll be more than happy to review the formula and make some adjustments to increase the gray coverage. We've emailed you with all the details. |
hair colorthe hair color still comes out too dark for me will need it to lighten a bit more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
DisappointedHi I ordered a warm beige and extra colour care shampoo and conditioner. The packs that everything came were promptly delivered and well presented and everything that was needed was in them. Unfortunately I am very disappointed with the colour and the effect the colour had on the condition of my hair. The colour was much darker than I anticipated even though I followed the instructions exactly. I have never had as dark hair and it makes me look pale and drawn. The only thing it did was remove my greys. Regarding the effects of these products on the condition of my hair: I keep my hair well hydrated with Redkin hair products from my local salon. The hair colours they use are very gentle on hair. I have used the hair colour from esalon once and I have used the esalon colour care shampoo and conditioner twice. My hair has become very frizzy and dried out. I’m sorry to say but I can’t wait for hair salons to reopen once this current lockdown is over. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Catherine! I am so sorry to hear that the colour turned out darker than expected, and that your hair became fizzy and dried. We'll be more than happy to check on your colour's formula to make some adjustments and to provide you a solution. Please check your emails. |
Doesn't cover greyGreys back in under a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! I am so sorry to hear that the color hasn't covered your grays. No worries, we'll be more than happy to review your formula to give you a solution. Please check your emails. |
ReviewThe new color you sent me didn’t work at all. I used it this morning, followed the directions exactly and now that my hair is dry I see that it didn’t cover the gray at all! The colors we have used in the past did cover the gray but this one didn’t work at all. What happened? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Havent recovered yetThe color made me brassy. The product dried my hair like dead leaf. My hair fell out. You should go out of business 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not even colour my hairI tried do colour my hair from a medium brown to a mahogany colour and it took an hour to put in, and take out. I followed all the instructions but still ended up with basically no change in my hair colour. Disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
A bit sadMy first try and, sadly, the product didn't live up to expectations. I followed the directions perfectly, however lots of my grey hairs are still grey! Some didn't take at all or have a slight tinge. The colour on the rest of my hair is a good match, but has no shine to it. Overall, quite disappointed and feel I wasted my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi E.C! I'm sorry to hear that the colour didn't cover all your grays. We'll be happy to check your formula and make some adjustments to increase the gray coverage. Please check your emails. |
Not goodI was so exited to start using this hair color hoping to cover my gray hair. I only have gray around the hairline area, unfortunately it didn’t fully cover my gray, the color ended up not even. In my opinion this hair color is not so different than the store bought hair color. I think I won’t buy it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiveen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |