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Custom Color Set
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66,516 Verified Client Reviews |
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Turned my roots orange!Disappointed. Whilst the packaging is really high quality and the product has left my hair in great condition I'm really unhappy with the colour. I sent photos of my 'before hair and was sent colour for my roots. I was after a pale ashy blonde to colour correct and blend with my outgrown highlights but what I now have is a very brassy/ ginger/ orange top and pale blonde highlights which were there to begin with. I've tried purple shampoo and it still looks really red. Not sure where to go from here 😪 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! I am so sorry to hear that your roots turned out orange. We'll be happy to review your photos and your formula to fix the colour for you. Please check your emails, one of our colorist will contact you. |
What a ripoff!!40 dollars for a colour? Seriously? In the middle of the pandemic when people are losing jobs?! Are you serious? What happened to $14 which is how much the first order was? Colour is good, but not that good. Will be canceling this, Feria also does a great job for half price or less! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMilana - Thank you for your feedback. We totally understand that our pricing can seem a little high. That’s because so much comes with your order! Please keep your eye out for an email from us for the next steps! We truly appreciate your feedback. |
Hair colour wrongMy hair colour is totally wrong the top and roots are nearly black and my lengths are red/ pink . I asked for my hair to be one colour and because of greys for the roots to match the length in colour I'm really disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tracey! I am so sorry to hear that the colour result was totally different. We'll be happy to review your colour and formula to give you a solution. Please check your emails. |
Color systemThe color is correct but I don't see the need to spend this amount when I can buy over the counter and get the same results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We're truly sorry that our Made For You custom color did not provide the results that you expected at the pricing you desired. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Would not order againFound the colour difficult to apply as compared to other at home kits and VERY MESSY! Colour turned out very uneven ....overall very disappointed and will need to visit a salon for a colour correction. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSacha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never againI was very skeptical about this, but don't feel as I can safely see my hair stylist right now during the pandemic. They insisted I needed a light brown instead of a dark brown, and just as I suspected, it's too dark. I had specifically asked to speak to someone before they did the color, which I had thought was an option, and they ignored it. I also found it impossible to only do the two inches of gray while getting coverage all over--and so I no longer have any highlights. It's a dull boring light brown--oh, and my scalp is pink and it feels like I lost a TON of hair, something that's never happened to me before. I kept it on for exactly the 40 minutes recommended. So... bottom line extremely disappointed and can't wait to go back to a salon (safely) to get it fixed. In the meantime, I have to live with the worst hair color I've ever had since I started coloring my hair 25 years ago. (Please don't suggest a new color. I'm not doing this again.) 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Seems like it washed out alreadyI asked for the dye to be permanent and not Demi permanent. I’m not sure if that happened. The color did not color my grays along my forehead as well as the last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyDid not cover my grey!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagaly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn't exactly what I expectedAlthough the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DissatisfiedVery disappointed with this product wanted complete grey coverage didn't get that. Would rather pay at hairdressers 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you. |