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Custom Color Set
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66,516 Verified Client Reviews |
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Quite disappointedI wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Please beware, it’s damaged my long hair.My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails. |
STUBBORN GRAYSI followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not even close to the colour I wantedI had light brown hair and wanted to dye it ginger, bought this because it seemed like a nice concept but it’s just turned my hair dark brown with a hint of red. I even sent in photos of what my hair looked like and the colour I wanted so I’m not sure where it went wrong. Luckily I went for the demi-permanent option so I would recommend that to start off if purchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Roxy! Thank you for contacting us. I am sorry to hear that the colour wasn't as expected. We'll be happy to review your colour and formula to offer you a solution. Please check your emails. |
Not what I expectedThe color wasn’t blonde enough. Turned out darker then the picture on the site said it would be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The smell was...horrible.I couldn’t get past it to do it. I am super sensitive to fragrance anyway and I wish eSalon would come up with a different type of product. I know it won’t last as long, but there are many others like me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRennae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
ColorI needed xtra grey coverage, without telling me they sent a darker color. Disappointed when I lost all my highlights with the new color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color bottle brokenI just ipened my box and the color bottle spilled allover the box. Leaving not enough colorant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ordered lighter color: received darker colorI put the supposedly made for me color on my medium brown hair, asking to go lighter... instead,my hair is two shades darker.TERRIBLE, SHOCKING RESULTS. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
dissapointedI knew my color would never look exactly like the picture (medium blonde, golden pearl). But with lots of grays in the roots and pale blonde hair I figured I stood a good chance of getting pretty close. My hair is now medium blonde with gold tones, the gold is mainly in my roots..but the warm, unusual violet tone from the picture just isn't there. I followed the instructions to the tee but no luck. The color I have is fine I guess, just not what I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |