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Custom Color Set
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66,516 Verified Client Reviews |
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So bummed!I wanted to love this color, but unfortunately it is just BAD. I sent pictures of my current hair, a picture from their page of the color that I loved, and included a message stating exactly what I wanted. What I received yesterday is not even close. In fact, it’s not a color that anyone would want their hair to be. It’s so dark, muddy, and almost appears to be more gray! I’m not sure how I’m going to fix it, except maybe spend hundreds at a true professional colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didnt work at allI have dark hair and recommended colours were dark brown. I chose one of the recommended colours and followed the instructions but colour did not change. Grey hair is still there too.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYoori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did Not Cover GrayFirst, the color on the non gray hair was beautiful. It was warm, rich, and multidimensional. However, the gray roots did not cover well at all. They were various shades from gray, ash brown, and golden brown even though I left the coloring on my roots for 30 minutes as directed. If it had covered my gray roots I would buy again. Sadly, I will not be repurchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedAsked for a lighter shade from dark blonde and got ginger 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShauna K.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Automated signup - watch your account!!I have yet to receive my FIRST order (12 days and counting with no info about ETA) and when checking my account to get more tracking info I see another one at a very inflated price is ready to ship to me 20 days from now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and the status of your order further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
A disappointmentI never offer my two cents but this product made my eyes water and the smell was to intense. The color didn't even turn out soft black. My roots are now a light rusty red color. It looks awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didnt cover grey 100%Disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshleigh C.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedHello, I'm pleased with the kit, instructions and also the sticker that helps hold instructions. I'm disappointed because the color did not cover all my gray hair around my face, though it was saturated. I followed full instructions (20 minutes and 5 minutes) Step 2 instructions does not indicate to wear gloves, however shouldn't gloves be worn to color ends or are we to keep our gloves on while waiting for 20 minutes? I recommend to add a 3rd pair of gloves to kit and to add wear gloves at step 2 Instructions. To fix the gray around my face area, may I receive a free touch up kit, asking for small amount to fix area, not a full portion. If not, I request a full refund by your 100% guarantee and please cancel my account to stop future kits. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeceilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I was hoping forThis is not the colour I was hoping for at all. It was a lot darker than I hoped it would be. I have pretty much juts gone back to my natural colour and that is not what I had in mind. It may have been a miscommunication so I will try again and hopefully we will get it right next time. Other than it not being the colour I wanted, it's a lovely colour and the coverage is great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyson F.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
IT WAS BLACKwanted a light brown to match my natural colour (I have dirty/dark blonde hair) and it literally came out BLACK. Was the most awful my hair has ever looked and ended up going to a salon paying $150+ to fix this mistake anyways. Really bad deal 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaylyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |