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Custom Color Set
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66,516 Verified Client Reviews |
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Does not cover well graysTried for 3 months. Nice presentation but not happy with product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
really bad colourI asked for a color change and I got the same again. so I wont be ordering again. Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning. The perils of online shopping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ZERO grey coverageAbsolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not recommendMy hair is coming out in clumps after using this!!!!! Cancelled immediately and do not recommend. Update: to make the extreme hair loss even worse, the color (which looked great afterwards) has no faded into some awesome hot roots!!!! Even using the tint rinse, it did nothing. Directions followed to a T- so now I have to go into a salon, which i was trying to avoid by trying esalon in the first place!! 0 of 0 people found this review helpful. Did you? |
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Disappointed I wanted dark blonde instead I have ginger orange hair not happy.Sadly for light blondes its hard to get it right, maybe darker tones hair it will work not for me . I wanted dark natural blonde now I have ginger hair . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbi P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a good matchToo red for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
More gray coloringI need more improvement for Better gray coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedDissatisfied I order a bottle refresher along with my root touch up and the refresher did not do anything for my hair and I end up with a hot root and yes I did follow up the proper steps this is not the first time u use e color although I was offer a credit for the refresher that did not work for my hair I end up having a 2 color tone on my hair that can only be corrected professionally because e salon couldn’t do any formula to match my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Way too messyI wasn't happy with a 2 step color treatment, but I was willing to give it a try. Worked ok but I was using Madison Reed and it's all 1 step and that is so much easier. The worst part was the final 2-3 minutes when the instructions say to put water in the bottle with the leftover color and massage it in. Well, the color got all over the bathroom vanity and into my eyes and nose and it burns. Can't do much to get the color out of my eyes since my gloved hands have color all over them. Bottom line....I'm done with eSalon!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re truly sorry that the application process was not as expecteded. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
So bummed!I wanted to love this color, but unfortunately it is just BAD. I sent pictures of my current hair, a picture from their page of the color that I loved, and included a message stating exactly what I wanted. What I received yesterday is not even close. In fact, it’s not a color that anyone would want their hair to be. It’s so dark, muddy, and almost appears to be more gray! I’m not sure how I’m going to fix it, except maybe spend hundreds at a true professional colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |